Assistant General Manager

apartmentAfrican Echoes Recruitment placePlettenberg Bay calendar_month 
REQUIREMENT:
  • RSA ID and legal residence essential
  • Minimum 2 years' experience as an Assistant General Manager within a 5-star hotel environment
  • Strong operational knowledge across Front Office, Housekeeping, Food & Beverage, Reservations, and Guest Relations
  • Proven leadership and people management skills
  • Excellent guest relations and customer service ability
  • Strong financial understanding including budgeting, stock control, and operational cost management
  • Excellent communication, organisational, and problem-solving skills
  • Ability to manage multiple departments and priorities effectively
  • Professional, hands-on, and service-driven approach
  • Own transport essential
  • Stable employment history preferred
  • Hospitality qualification advantageous
KEY RESPONSIBILITIES:
  • Support the General Manager in overseeing all hotel operations
  • Ensure exceptional guest experiences and service standards throughout the property
  • Assist in managing departmental managers and operational teams
  • Monitor daily operations and implement continuous improvements
  • Assist with budgeting, reporting, stock control, and cost management
  • Conduct regular inspections to maintain quality and presentation standards
  • Handle guest concerns and ensure prompt and professional resolution
  • Lead, mentor, and develop staff to achieve operational excellence
  • Ensure compliance with company policies, procedures, and hospitality standards
  • Act as relief General Manager when required
  • Support the achievement of financial, operational, and guest satisfaction objectives
PACKAGE:
  • Salary Negotiable (DOE)
  • Live-out position

LOCATION: Plettenberg Bay Western Cape

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