ServiceNow Operations Engineer (Senior) 2165

ESSENTIAL SKILLS YOU BRING TO THE PARTY:

• You’re a ServiceNow Advanced User and an IT Service Management Advanced User
• You rock Problem, Incident, and Change Management
• You own Operational Elements like planning, testing, deployment, and refinement
• You're a Technical Lifecycle Management Advanced User with solid Security Management know-how
• You’re ready for additional responsibilities as defined by the Agile Working Model (AWM) Charter

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BONUS POINTS IF YOU’VE GOT:

• Agile development methodologies experience
• Know-how in Confluence / Jira, DevOps
• Familiarity with Apache Kafka, Kibana, Grafana, or Terraform
• Working knowledge of Cloud Architecture

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YOUR QUALIFICATIONS & EXPERIENCE:

• A relevant IT Degree, Diploma, or equivalent Work Experience
• 5–8 years as a Software Engineer
• 1+ year experience with Public Cloud platforms

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WHAT YOU’LL BE DOING (AND ROCKING AT):

• Collaborating with Team Leads, Stakeholders, and IT Product Owners on operations
• Ensuring high-quality operability throughout application lifecycles
• Owning IT Operations processes (IT.03 Monitor and Operate IT Product)
• Leading release, change, and technical lifecycle management
• Prioritising and advising on application scope and resource decisions
• Championing KPIs, security measures, availability, and post-mortem reviews
• Supporting Agile processes and IT governance every step of the way

• Dive into a cutting-edge global IT landscape
• Enjoy flexible work hours (1,960 hours per year)
• Experience high work-life balance
• Work remotely or on-site — your call!
• Access affordable group vehicle deals (T&Cs apply)
• Thrive in an energetic, fast-paced environment with a dynamic global team
• Work in modern, state-of-the-art offices
• Apply your skills using the Agile Working Model Methodology

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