Customer Support Agent : Medical Equipment
Ultra Personnel Midrand
Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours; Liaising with customers telephonically and on email
Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.
Releasing backorders, should it be requested
Sending invoices of consignment orders received to the customer and the Sales Consultant
Replace consignment stock used to customer
Action movement of stock when collection/delivery was arranged
Allocating stock for orders
Preparing pro-forma invoices
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out kits if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultants
Checking stock availability for Sales Consultants
Applying transfers on QWIX
Generating quotes for Midsouth
Invoicing Government orders and invoice according to tender pricing
Generating ROE list and submitting ROEs monthly
Removing and Invoicing items from WIP
3 Years Customer Support experience within the medical industry is essential
Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.
Releasing backorders, should it be requested
Sending invoices of consignment orders received to the customer and the Sales Consultant
Replace consignment stock used to customer
Action movement of stock when collection/delivery was arranged
Allocating stock for orders
Preparing pro-forma invoices
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out kits if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultants
Checking stock availability for Sales Consultants
Applying transfers on QWIX
Generating quotes for Midsouth
Invoicing Government orders and invoice according to tender pricing
Generating ROE list and submitting ROEs monthly
Removing and Invoicing items from WIP
C6 Replenishment weekly
QualificationsGrade 12 (Matric) is a minimum requirement
Experience required3 Years Customer Support experience within the medical industry is essential
Hospital consignment stock experience within the medical industry is essential.
Strong communication skills
CD Vision MarketingJohannesburg, 25 km from Midrand
and sell company products to potential customers
Engage with clients face-to-face and communicate product value effectively
Achieve and exceed weekly sales targets
Deliver excellent customer service and build strong relationships
Accurately report sales...
First Degree RecruitmentJohannesburg, 25 km from Midrand
A leading company in the commercial vehicle industry is looking for an experienced Customer Care Administrator / Agent to join their PDC Aftersales team. This opportunity is ideal for a customer-focused individual with strong administration...
Efficiency Staffing SolutionsMidrand
Efficiency Staffing Solutions (Pty) Ltd
Registration No. 2022/876857/07
Job Advert
Duties & Responsibilities
• Process cash, card, and electronic payments accurately.
• Issue receipts, refunds, and correct change to customers.
• Greet and assist...