National Supervisor: Quality Programme Delivery and ETQA

• Minimum 5 years experience in education and training project management
• Minimum 5 years learnership facilitation and training experience
• Minimum 5 years POE management experience as an assessor and moderator
• Minimum 3 years experience SETA learnership registration and exiting experience.
• Minimum 1 year SETA systems experience.

DUTIES & RESPONSIBILITIES

The duties include the following:

• Receive all the new proposals from KAM.
• Allocate proposals/projects workflow to NQC Administrators.

• Supervise all SETA learnership applications.
• Obtain SETA learnership approval before training commences.
• Ensure greenlights are issued to Campus and KAM.
• Provide training of SETA systems for NQC Administrators
• Obtain SETA login credentials for NQC Administrators.
• Ensure that the NQC Administrators obtain and keep track of SETA application templates i.e., application forms and workplace-based agreements, learner support document templates etc.

• Review and contribute towards improvement and updating of quality assurance processes for the learner registration and exiting process.
• Supervise the learner documents quality assurance process.
• Ensure learner documents meet the SETA/QCTO compliance standards before submission.
• Conduct quality assurance audits to measure the level of quality in the learner registration process.
• Review and approve the Rollout plans before learnership commences.

• Ensure that learners are registered as per SETA/QCTO registration process.
• Communicate and give feedback on rejections from SETA/QCTO.
• Ensure that proof of learner registrations (POR) are obtained from SETA/QCTO and saved on the drive.
• Tracking of POR.
• Resolves overdue POR with different SETA.

• Attend the termination and stop stipend meetings.
• Ensure that the terminated learners are submitted to SETA/QCTO
• Ensure the de-enrollment of terminated learners on the portal.

• Supervise the quality assurance of learnership agreements.
• Ensure that the contract /enrollment submissions are done on time.
• Resolve Seta registration queries.

• Conduct campus audit and report on the findings.
• Tracking the project that due for 50% and 100% moderation
• Ensure final uploads received are recorded.

• Ensure learner achievements are loaded on SETA system for exiting.
• Conduct QA on the LA numbers created on the Seta system to ensure that they match the assessment tracker.
• Request external moderation.
• Conduct external moderation.
• Follow up on external moderation reports.
• Upload signed external moderation reports.

• Ensure the tracking of outstanding certificate with the Seta and constant follow ups are made.
• Ensure that certificate received from seta are quality assured, scanned, saved on the drive and are distributed to the relevant campuses within 3 weeks of receiving.
• Ensure that Signa certificates are created and saved on the drive within one month after receiving final uploads from the campus.

• Assist the National Manager Quality (PD&ETQA) with conducting internal ETQA campus audit.
• Identify ETQA compliance risk and make recommendations.
• Collaborate with the National Manager Quality (PD&ETQA) in the risk management strategy.
• Monitor the Corrective Action and report on progress.
• Review of the QMS and form part of the QMS committee.

Staff Supervision:

• Interact, coach, recognize superior performance and address substandard performance of team members.
• Monitor staff performance and ensure productivity
• Maintain a working environment conducive to productivity, employee wellbeing and retention.
• Ensure the correct disciplines and teamwork are in place.
• Demonstrate effective, fair leadership, and inculcate the company values and culture.
• Supervise and engage diverse teams effectively.
• Collaborate on continuous professional development of team members.

• Effective Interpersonal and Communication skills.
• Quality management skills.
• Quality assurance skills.
• Auditing skills.
• Project management skills and knowledge of project. management best practices.
• Knowledge of project management principles.
• Ensuring project deadlines are met.
• In depth information about the project area.
• Assessment and moderation.
• Influence and negotiation skills.
• Good report writing skills.
• Fluent in written and spoken English.
• Drivers license and own transport will be advantageous
• Excellent skills in Excel, Outlook, Google, Word, and PowerPoint.