Administrator: Y.E.S. (Youth Employment Service)

Job purpose:

candidate onboarding, candidate and client registration, and general administration.

Duties:

• Collate and quality assure candidates documents.
• Register YES candidates with the YES NPC and register clients if required.
• Prepare candidate's upload sheets, submit for approval, and process with YES.
• Establish and maintain project (client) folders for each client in compliance with the guidelines.
• provided and ensure standardization of project folders
• Ensure that all stipulated documents on the checklist are filed and kept current.
• All candidate information should be managed in accordance with internal standards and the PoPi Act (Protection of Personal Information Act).
• Follow up on all relevant documentation, status of actions and deliverables.
• Capture candidates on the LMS system or drive and update periodically.
• Liaise directly with the Host mentors and candidates on YES-related matters and administration.
• Ensure monthly mentorship reports are received from mentors and captured accordingly.
• Ensure that all communication to candidates is prioritized and Account and team members are kept updated.
• Prepare registers and monitor attendance for training.
• Maintain an accurate database of all training that has taken place.
• Ensure that all Change Requests are recorded and that the correct change process and sign-off procedures are followed.
• Respond to candidate queries timeously and escalate extraordinary queries to the Account Managers.
• Liaise with YES about general queries (phones, registration, etc.).
• Liaise with the Signa YES team members and internal Signa Group colleagues on a regular basis.
• Follow up and follow through on tasks and undertakings, and execute everyday tasks within set deadlines to achieve maximum results.
• Assist with general administration duties.
• Provide a high-quality service to internal and external customers.
• Be conscious of costs and use inputs economically while remaining customer-focused.

Knowledge, competencies & skills:

• Clear communication (oral and written).
• Has a positive approach and demonstrates professional standard when carrying out work.
• Ability to work on own initiative.
• Computer Literacy (MS Office, Google Mail, LMS).
• High level of accuracy in data capturing.
• Effective filing experience.
• Attention to detail.
• Teamwork and collaboration skills
• Must be orderly, adaptable, professional, courteous and motivated and must work well on their own or as a member of the team.
• Possess strong typing skills and be well versed in other areas of office.
• Highly organized and flexible.
• Ability to multitask and meet changing deadlines
• Must be self-directed and able to complete projects with limited supervision.
• Maintains staff confidentiality.
• Working knowledge of email, scheduling, spreadsheets and presentation software
• Deadline-driven
• Time management
• Ability to perform under pressure

Requirements:

• South African unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Dip Office Management or Office Administration or business Administration or HR or equivalent.
• Computer literate on MS Office and Gmail and LMS.
• Ability to sit for extended periods.
• Fine dexterity to operate computer, calculator and other office equipment.
• Visual alertness to inspect documents for accuracy.
• Ability to hear and speak to exchange information.
• Ability to occasionally bend, stoop and reach for work tools of trade etc.
• Ability to occasionally lift and carry standard office items/tools of trade.
• Ability to attend work at least in normal business hours.
• Ability to stay alert and sustain effectiveness through antisocial hours in times of emergencies or conflicting deadlines/work under pressure.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.