Customer Service Agent

Reporting To: Warehouse Supervisor

Job summary:

This includes managing customer information, ensuring accurate document handling, and liaising with both internal and external stakeholders to maintain smooth operational flow.

Minimum Qualifications:

• Matric / Grade 12
• Additional qualification or course in Customer Service or a related field
• Minimum of 5 years experience in a similar customer service/administrative role
• Experience with warehouse operations and planning is advantageous
• Proficient in Warehouse Management Systems; solid understanding of stock taking and warehouse locations
• Strong computer skills (MS Office and related systems)
• Experience in a shipping and freight environment will be an advantage
• Excellent verbal and written communication skills
• Willingness to work overtime and weekends when required
• Ability to work well under pressure

Key Responsibilities:

• Operate the Warehouse Management System accurately and efficiently
• Generate and check all relevant documentation timely manner
• Capture all customer information for pre-advice and related processes
• Liaise with truck drivers, external customers, and warehouse checkers
• Identify and report discrepancies or non-conformances to prevent inventory issues
• Ensure compliance with standards such as OHS, HACCP, GMPs, and SOPs
• Perform general administrative and ad hoc duties as required

Key Competencies:

• Strong planning and organisational skills
• Ability to multitask and function well within a team
• Self-motivated and proactive
• High level of accuracy and attention to detail
• Customer-focused mindset

How to Apply: