IT Support Analyst: Helpdesk

• HL7, PACS/RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence

Working Model:

• On-Site: Full Time
• 45 Hour Week l Shifted Schedule Including Weekends
• Medical Industry

If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you

What You’ll Be Doing:

• Serve as the first point of contact for IT support queries
• Provide technical assistance to internal users and remote clinicians
• Troubleshoot hardware, software, and workflow-related issues
• Log and manage tickets, ensuring timely resolution
• Configure, deploy, and support end-user computing devices
• Maintain accurate hardware inventory
• Support clinicians with hardware setup and deployment
• Participate in IT projects and continuous improvement initiatives

Who You Are:

Excellent communicator (written and verbal English)

Customer service champion with a proactive mindset

Able to work independently and collaboratively

Experienced in troubleshooting applications and hardware

Familiar with Office 365, Windows Server, Active Directory

Comfortable working a 6-day week (including either Saturday or Sunday)

Bonus Points For:

Experience in healthcare IT clinician workflows

Familiarity with HL7, PACS/RIS, DICOM standards

Exposure to AWS, SQL, Jira, Confluence

Understanding of ITIL framework and service desk operations

Why You’ll Love It Here:

Join a globally connected, mission-driven team

Work at the intersection of healthcare and technology

Contribute to improving patient outcomes worldwide

Competitive salary and benefits

Opportunities for growth and learning in a dynamic environment

Please communicate your cv: