Junior Technical System Analyst - Johannesburg - ref. c75004815

I am recruiting for a Technical Systems Analyst to provide high quality application and systems support to a client in the northern suburbs. This 12 months contract is available to an individual that understands the nature and business impact of requests and perform the required analysis while providing second line support for technical and functional solutions...

Operational Delivery:

• Provide high quality operational and technical application and systems support to customers and internal business functions
• Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH
• Document and provide analysis of defects to solution teams
• Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
• Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio

Continuous Improvement:

• Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations
• Minimising adverse impacts of Incidents and Problems on business and preventing reoccurrence of Incidents
• Proactively monitoring of and fixing system and data related errors
• Consult with business to identify business problems and opportunities to enhance existing processes
• Provide advice on the support and maintenance of systems
• Contribute to continuous improvement by using technology and improving processes

Reporting:

• Create monthly reports to track progress of solutions against identified benefits

As you will be responsible for hitting the ground running extensive experience is essential. You will also be hands-on involved with the department.

The requirements:

Qualification:

• BCom Degree in IT

Experience:

• At least 3 years of experience in a similar role
• Hands-on experience with disciplines such as: Oracle, SQL Server, Wed Methods, Web Services, Automation / Scheduling tools / Frameworks, SOA, SQL, Sharepoint, F5, SQL Server Integration Services, SQL Server Reporting Services and ESB

Skills Required:

• Understanding of basic integration concepts
• Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT
• Facilitation and Investigative / Fact finding skills
• Excellent communication skills