Floor Leader V&A Waterfront
The Legends Agency Cape Town
Floor Leader V&A Waterfront
Step into a high-energy retail leadership role in an iconic waterfront location
This role exists to support the Store Manager in leading daily operations, driving sales performance, and ensuring a world-class customer experience in a high-footfall location. You will help guide and motivate the team, maintain store standards, and contribute to building a cohesive, high-performing retail environment.
Step into a high-energy retail leadership role in an iconic waterfront location
Retail | V&A Waterfront, Cape Town | R10,000 to R13,000 per month excl. incentives
About Our Client
Our client is a well-established retail brand known for its fast-paced, high-performance culture and commitment to exceptional customer experiences. Operating in South Africa's most prominent shopping destinations, they offer strong career development pathways for ambitious retail professionals.The environment is energetic, team-focused, and driven by excellence, with clear opportunities to grow into more senior leadership roles.
The Role: Floor Leader V&A WaterfrontThis role exists to support the Store Manager in leading daily operations, driving sales performance, and ensuring a world-class customer experience in a high-footfall location. You will help guide and motivate the team, maintain store standards, and contribute to building a cohesive, high-performing retail environment.
Your leadership will play a key role in meeting targets, improving efficiencies, and ensuring the store runs smoothly at all times.
Key Responsibilities- Bring 2 to 3 years of retail experience, including at least 1 year in a supervisory or key holder role
- Support the Store Manager with daily operations and team coordination
- Assist with staff scheduling, floor rotations, and performance follow-ups
- Drive sales performance by motivating the team and monitoring KPIs
- Provide hands-on coaching, mentoring, and feedback to staff
- Maintain visual merchandising standards and overall store presentation
- Handle escalated customer queries with professionalism and a solution-driven mindset
- Support stock management, shrinkage control, and accurate stock counts
- Ensure compliance with store policies, procedures, and loss-prevention requirements
- Assist with opening/closing duties, cash-ups, and daily operational checklists
- 2 to 3 years retail experience with at least 1 year in a supervisory, key holder, or senior sales role
- Experience in high-footfall retail environments (shopping centres or destination stores beneficial)
- Proven ability to drive sales and contribute to store KPI achievement
- Strong leadership capability with a passion for motivating and developing teams
- Excellent communication and customer service skills
- Calm, solution-focused approach when handling escalations
- Highly organised, reliable, and comfortable with shifts, weekends, and public holidays
- Strong attention to detail with a passion for maintaining high standards
- Energetic, hands-on, and eager to progress into more senior retail leadership opportunities
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