Temporary Warranty Clerk ( 3 months fixed term ) Pinetown Commercial Vehicle / Truck Dealership

Acts as a key liaison between the workshop, parts department, bookkeepers, and service advisors, while assisting the Workshop Manager in daily operational and customer service functions.

Key Responsibilities:

• Monitor and track all claims submitted to Company and ensure claims are paid on time, following up on discrepancies.
• Ensure that parts requested by Company for safekeeping are processed accordingly.
• Timeously submit to Company all warranty, PDI and relevant Maintenance Contract claims whilst adhering to all Company standards.
• Report on a daily basis on the status of all claims to management.
• Report on a weekly basis on outstanding settlement bill payments.
• Maintain and control of sublet orders, local parts orders, workshop consumables, warranty parts returned/received and store control, monthly reports Service Centre Pinetown.
• Supply branch bookkeeper with all necessary documentation pertaining to a sublet or supplier who requires payment.
• Liaising with the parts department when parts are required for a warranty job.
• Ensuring that workshop staff provide the correct documentation such as the CCC's, job card and photos for each claim.
• Assisting the service advisor when required for handling enquiries, booking of services, etc.
• Up-to-date administration.
• Participate in the recommendation of additional needs.
• Participate in informing the orderer about the delivery date and price.
• Compare the completion date with the collection date, specify costs and compare these with the order limit.
• Conduct checks and optimize the workshop loading of service resources, check availability and any conflicts.
• Participate in acceptance of the parts request and vehicle identification.
• Workshop creditors control.
• Petty cash allocations on job orders.
• Working closely with bookkeepers with regards to workshop-related paperwork.
• Assisting the service advisor when required for handling enquiries, booking of services, etc.
• Assistant to Workshop Manager.

• Matric or higher
• Min 2- 3 years' experience in similar role
• Warranty Experience
• Code 8 licence

• Team Player
• Read and write English
• Confident and proactive approach anticipates issues and requirements.