[ref. l7451301] Customer Support Administrator
The Legends Agency Cape Town
Customer Support Administrator
Work Remotely Supporting a Passionate Community
Customer Service | Remote | R28,000/month | 11:0021:00 SAST
About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service.Their mission is to bring creativity and adventure to life while building a strong, supportive community.
The Role: Customer Support AdministratorThis role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, youll be the first point of contact for players seeking assistance. Youll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the companys offerings.
Key Responsibilities- Respond promptly and professionally to customer emails
- Provide accurate information, support, and troubleshooting assistance
- Maintain a helpful and friendly tone in all communications
- Track inquiries and resolutions to identify trends and improvements
- Collaborate with internal teams to refine customer service processes
- Update FAQs and help docs based on frequent questions
- Share user feedback with management to support product development
- 12 years experience in customer service or administrative roles
- Excellent written communication skills and attention to detail
- Comfortable working independently and managing your own schedule
- Proficient with email, basic office tools, and online support systems
- Patient, empathetic, and solution-focused
- Interest in gaming is a big plus
Ready to support a community of passionate players? Apply now with your CV!
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