German Customer Service (C1/C2)

Job Description for the German-Speaking Customer Service Agent position

Start Date: To be confirmed

Job Description:

We are looking for a proactive and customer-oriented German-Speaking Customer Service Agent to join a leading BPO company supporting a global client in the accounting software sector. This fully remote position offers the flexibility to work from anywhere in South Africa while engaging with international customers in both German and English.

As a Customer Service Agent, you will be the first point of contact for German-speaking customers, assisting with inquiries related to software products, account troubleshooting, and general support. Your main objective will be to deliver outstanding service and contribute to customer satisfaction and retention.

Key Responsibilities:

• Respond to customer queries via phone, email, and live chat in German and English
• Assist customers with software-related questions, setup, troubleshooting, and usage guidance
• Provide clear and professional product and service information
• Resolve issues effectively, ensuring a smooth customer experience
• Escalate complex cases when necessary
• Maintain accurate customer records and case notes
• Focus on customer satisfaction and achieving performance targets
• Collaborate with team members and management to improve support processes

Requirements:

• Native or fluent German speaker (spoken and written)
• Proficient in English
• Minimum of 1 year customer service experience
• Experience supporting German-speaking customers is highly advantageous
• Strong communication and interpersonal skills
• Tech-savvy with the ability to learn new software tools quickly
• Ability to multitask and work in a fast-paced remote environment
• Strong problem-solving skills with a customer-first approach
• Willingness to work flexible hours, including weekends if required