Branch Manager

JOB OVERVIEW

The successful candidate will take full responsibility for managing all branch operations, including sales performance, financial management, staff leadership, and customer service. This role requires a hands-on leader who can drive profitability, optimize operations, and build strong client relationships.

KEY RESPONSIBILITIES

• Drive daily, weekly, and monthly sales targets
• Build and maintain strong customer relationships
• Identify new business opportunities and grow market share
• Monitor competitor activity and market trends

• Oversee all operational functions including stores, stock, logistics, and rentals
• Ensure efficient processes and optimal stock levels
• Maintain high service delivery standards

• Manage branch budgets, forecasts, and financial performance
• Monitor GP margins and control expenses
• Oversee debtors, creditors, and cash flow processes

• Lead, motivate, and develop branch staff
• Conduct performance management and training initiatives
• Ensure compliance with HR policies and procedures

• Resolve customer queries and maintain high satisfaction levels
• Build long-term relationships with key clients
• Represent the business professionally within the community

• Ensure adherence to health & safety regulations
• Maintain operational and legal compliance across all areas

• Matric (essential)
• Relevant tertiary qualification (advantageous)
• 810 years experience in a similar role
• Strong sales and operational management background
• Proven leadership and people management skills
• Financial acumen and budgeting experience
• Excellent communication and negotiation skills
• High level of organization and ability to work under pressure

• Results-driven and customer-focused
• Strong leadership and decision-making ability
• Highly organized with excellent time management
• Professional, positive, and resilient
• Ability to work extended hours when required