Student Liaison Officer

PURPOSE OF JOB

Greet students, tenants, visitors, handle all communication and performs general administrative duties.

• Maintain the reception area making it always look professional.
• Ensure the efficient and effective operation of the reception area.
• Answer all incoming calls and direct caller’s inquiries to the relevant person.
• Email detailed and accurate messages to staff members.
• Act as first point of contact for all customer/ tenant enquiries.
• Hostess and welcome guests, directing them to appropriate boardroom.
• Preparing boardroomsfor tenants, clients, and team meetings.
• Receive all visitors.
• Inform relevantstaff of visitors’ arrival.
• Resolve general queriesfrom visitors /tenants (students) of UOCS.
• Assistscheduled contractors with accessto the building.
• Keep and maintain a key register for all vacant units within the precinct.
• Project a professional image of the company by:

o Ensuring calls are dealt with speedily.

• Assist the Property Manager with all administrative functions of the building.
• Responsible for all other duties as assigned by the Property Manager Administration of Student Accommodation
• Professionally and effectively, and in accordance with specific policies and

procedures, administer and manage the facilities management services for the building in respect of: o Processing of internal & external written and telephonic

Creating work orders for all maintenance issues reported on the maintenance email and by students at reception or telephonically.

Attendance and taking of minutes of all Property Management Meetings

Monitoring of The Admin mailbox for Units on Cape Station and responding to queries, complaints, reviews, questions, and other related queries about Units on Cape Station.

• Excellent communication and interpersonal skills on all levels
• Innovative thinking and ability to follow process.
• Dynamic and enthusiastic
• Ability to work as part of a team.
• The ability to interact professionally with students, visitors, and the Landlord.
• Competent time managementskills
• Be deadline driven.
• The ability to deal with constant change and maintain high motivation.
• Able to find solutions for day-by-day issues.
• Exceptional time & task management is a must.
• Naturally engages with co-working members.

• Relevant Diploma or Degree in Office Administration will be advantageous Experience
• Minimum of 2 - 4 years’ experience in a Receptionist and Administrative environment.
• Strong Proficiency in relevant computer packages(MS Office) and software packages (MS Office