Student Liaison Officer

Key Responsibilities

Front Office & Reception:

• Maintain a polished and professional reception area.
• Answer and direct all incoming calls and emails promptly and professionally.
• Greet and assist all students, contractors, and visitors.
• Prepare and manage boardrooms for meetings and student interactions.
• Act as the first point of contact for all enquiries and concerns.
• Provide support for scheduled contractors and maintain key registers.

Student Accommodation Admin:

• Assist students with queries, complaints, forms, and maintenance requests.
• Log and track all maintenance issues via email and phone, and generate work orders.
• Monitor the Admin mailbox and respond to queries related to the Units on Cape Station.
• Ensure availability of all student documents (sleepover forms, visitor forms, etc.)
• Attend and minute property management meetings.

Support to Property Manager:

• Assist with daily admin tasks and coordination duties.
• Uphold building management standards through consistent communication and documentation.

What Youll Bring

Skills & Competencies:

• Excellent interpersonal and communication skills across all levels.
• A friendly, professional, and student-centric approach.
• Strong time management and multitasking abilities.
• Proactive, solutions-driven, and adaptable to change.
• Reliable, positive, and highly motivated.
• Organised, empathetic, and a natural team player.

Qualifications:

• Grade 12 (Matric) essential
• Diploma or Degree in Office Administration advantageous

Experience:

• 24 years in a front-desk, receptionist, or admin role.
• Proficient in MS Office and related software tools.

Why Join Us?

This is more than just a front-desk job. Its a role where youll impact young lives, contribute to a supportive and structured living experience for students, and work within a collaborative and caring environment in Cape Towns bustling CBD.