Internal Sales Manager (Administrative)

The successful candidate will contribute to smooth operational flow and excellent customer service.

Key Responsibilities

• Manage the day-to-day operations of the sales office.
• Answer incoming sales calls and respond to customer enquiries professionally.
• Assist walk-in customers with product information and sales support.
• Prepare and issue customer quotations.
• Capture sales orders accurately on the system.
• Process customer invoicing.
• Process RFCs and credit notes for customers.
• Maintain accurate customer records and sales documentation.

• Liaise with the production team regarding customer orders and stock requirements.
• Assist with production planning and scheduling.
• Monitor order progress to ensure deadlines are met.

• Coordinate logistics and dispatch processes.
• Arrange delivery bookings and schedules for nationwide customer deliveries.
• Ensure delivery notes are signed by transporters and customers for filing purposes.
• Follow up on outstanding or missing delivery documentation.

• Conduct after-sales follow-ups with customers.
• Build and maintain strong customer relationships.
• Resolve customer queries efficiently and professionally.

• Maintain accurate filing systems and documentation.
• Ensure all sales and operational records are updated and organised.

• Grade 12 / Matric.
• Minimum 10 years experience in a sales administration or internal sales environment.
• Strong administrative and organisational skills.
• Excellent communication and customer service skills.
• Computer literate.
• Experience on Pastel will be advantageous but is not essential.

• Strong attention to detail.
• Ability to multitask and work under pressure.
• Excellent coordination and planning abilities.
• Strong problem-solving skills.
• Good interpersonal and communication skills.
• Ability to work independently and as part of a team.
• High level of accuracy and accountability.

Salary

Market-related and dependent on experience.

Working Hours

Standard office hours with additional hours when operationally required.