National Operations Manager -International Brands
Lumina Personnel Johannesburg
NATIONAL OPERATIONS MANAGER- International Brands
Specializing in International Luxury Designer Footwear, Handbags & Apparel Brands
Bedfordview - Johannesburg.
SALARY: R 62 000 Neg (Doe) CTC
Key Responsibilities:
- Full operational accountability for retail stores allocated to the Area.
- Drive sales targets and KPIs, turnover, conversion, ATV, UPT, shrinkage, and stock turn.
- Analyse and distribute daily, weekly, and monthly performance reports.
- Oversee stock control, allocations, replenishment, and regular stock takes.
- Approve staff rosters and manage staffing during peak, unplanned periods.
- Lead, coach, and performance-manage Store Managers and retail teams.
- Partner with HR on recruitment, discipline, and employee relations.
- Address customer complaints and ensure consistent luxury service delivery.
- Ensure compliance with company policies, brand standards, and SOPs.
- Support visual merchandising, aligned to international brand guidelines.
- Liaise with mall management and manage third-party service providers.
- Support new store openings, refits, and national trading periods (Christmas, Easter, Black Friday, Sales)
- Travel extensively to stores nationwide
Requirements:
- Minimum 5 years’ multi-store retail management experience.
- Proven exposure to luxury or premium international brands.
- Strong understanding of South African retail operations and labour legislation.
- Excellent commercial, leadership, and reporting skills.
- All reasonable instructions given by the employee’s superiors.
- Valid driver’s license and willingness to travel nationally.
The role requires strong communication skills, a passion for premium international brands, and the ability to deliver results in a fast-paced environment.
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