Business Analyst

The IT Business Analyst serves as the critical link between business stakeholders and the IT department. This role is responsible for understanding business needs, analyzing processes, identifying system improvements, and translating requirements into functional specifications that enable technology solutions.

The IT Business Analyst ensures that systems and projects deliver measurable business value, improve operational efficiency, and align with the organizations strategic objectives. The role requires strong analytical capability, stakeholder engagement, and a solid understanding of business processes and IT systems.

1. Requirements Gathering & Analysis

• Engage with business stakeholders to understand operational challenges, objectives, and system needs.
• Conduct workshops, interviews, and process reviews to gather detailed business and functional requirements.
• Analyze and document requirements using structured methodologies (e.g., BRD, FRD, user stories).
• Validate requirements to ensure completeness, feasibility, and alignment with business goals.

1. Business Process Improvement

• Analyze current ("as-is") processes and identify inefficiencies or gaps.
• Design improved ("to-be") processes aligned with best practices and system capabilities.
• Recommend automation, integration, or system enhancements to improve performance and reduce costs.
• Support change management initiatives to ensure successful adoption of new processes.

1. Solution Design & Documentation

• Translate business requirements into clear functional and technical specifications.
• Collaborate with developers, architects, and vendors to design effective IT solutions.
• Create process maps, data flow diagrams, and system documentation.
• Ensure traceability between business requirements and delivered solutions.

1. Project Support & Delivery

• Participate in project planning, scope definition, and risk assessment.
• Support Agile or Waterfall project methodologies.
• Assist with sprint planning, backlog grooming, and prioritization (if Agile).
• Ensure deliverables meet agreed timelines, quality standards, and budgets.

1. Testing & Quality Assurance

• Develop test cases and support User Acceptance Testing (UAT).
• Coordinate defect resolution between business users and technical teams.
• Validate that implemented solutions meet business requirements and performance expectations.

1. Data Analysis & Reporting

• Analyze data to support business decision-making.
• Develop reports and dashboards to monitor system effectiveness and business KPIs.
• Provide insights and recommendations based on analytical findings.

1. Stakeholder Management

• Act as a liaison between business units and IT teams.
• Communicate technical concepts clearly to non-technical stakeholders.
• Manage stakeholder expectations and ensure alignment throughout project lifecycles.

• Bachelors degree in Information Technology, Computer Science, Business Information Systems, or related field
• 37 years of experience as a Business Analyst or IT Business Analyst
• Experience working with ERP, CRM, or enterprise systems
• Proficiency in tools such as JIRA, Confluence, Visio, MS Project, or similar
• Understanding of databases, APIs, and system integrations

• CBAP, PMI-PBA, or similar Business Analysis certification
• Experience in Agile/Scrum environments
• Knowledge of SQL or data analytics tools
• Experience in digital transformation or system implementation projects