Dispatch Manager

Reporting to: Chief Operations Officer (COO)

Executive Summary

The successful candidate will lead the dispatch function, ensuring seamless outbound logistics and alignment with broader organisational goals.

Primary Responsibilities

Collaborating closely with the Warehouse Manager and overseeing a dedicated dispatch team, the incumbent will:

• Logistics Coordination: Orchestrate all outbound deliveries to ensure strict adherence to customer booking requirements and designated delivery windows.
• Third-Party Management: Oversee 3PL (third-party logistics) providers to ensure the accurate and punctual dispatch of finished goods while maintaining compliance with internal protocols.
• Cross-Functional Collaboration: Partner with Sales and Production Planning departments to optimise delivery efficiencies and resolve potential bottlenecks.
• Administrative Oversight: Ensure the timely and precise processing of Purchase Orders (POs) and Proof of Delivery (POD) documentation.
• Operational Excellence: Continuously monitor dispatch procedures to identify and implement cost-saving initiatives and process improvements.

Professional Profile

The ideal candidate must demonstrate:

• Dynamic Leadership: The ability to lead and motivate a dispatch team in a high-pressure, fast-paced environment.
• Communication Excellence: Professional verbal and written communication skills suitable for engaging with diverse internal and external stakeholders.
• Strategic Urgency: A proactive approach to problem-solving with a strong sense of urgency and meticulous attention to detail.
• Adaptability: The capacity to manage shifting priorities and maintain operational stability during peak periods.

• Education: A Bachelors Degree or Diploma in Logistics Management or a related Supply Chain field.
• Experience: A minimum of 5 years of experience in a Dispatch Management role, specifically within a manufacturing or FMCG environment.
• Technical Proficiency: Advanced computer literacy (ERP systems and MS Office Suite).
• Leadership: Proven experience in staff management, including performance management and disciplinary procedures.

Employment Details

Own car needed: No