Retail Store Manager
Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC Port Elizabeth
Candidates with prior work experience within the major retail or wholesale groups, including: Shoprite, Checkers, Boxer Stores, Medirite, Pick n Pay, Makro, Game, Builders, etc
We are seeking an experienced and high-potential retail professional to join as a Store Manager. The successful candidate will be responsible for overseeing the full store operation, including sales performance, inventory management, shrinkage control, staff leadership, and customer service excellence.
Duties include:
- Manage and support the full store operation to ensure optimal performance.
- Drive sales growth and achievement of store KPIs and targets.
- Oversee inventory management, stock control, and shrinkage prevention.
- Ensure compliance with operational standards, policies, and procedures.
- Champion exceptional customer service and improve customer satisfaction ratings.
- Monitor and control expenses to maximise profitability.
- Lead, coach, and develop team members for succession and career growth.
- Execute promotional and merchandising strategies effectively.
- Analyse performance data and implement corrective actions where required.
- Step into an acting regional leadership role when required.
Key KPIs:
- Sales growth and turnover performance
- Expense and budget control
- Team development and succession planning
- Shrinkage and loss prevention
- Customer service and satisfaction ratings
Minimum Requirements:
- Diploma or Advanced Certificate in Retail Management / BCom Degree / Retail Management Diploma / related Commercial qualification
- Minimum 5 years’ experience in retail store management or senior supervisory role.
- Experience managing full store operations including staff, stock, and financial performance.
Systems & Technical Skills (Advantageous):
- Exposure to SAP, Unisolv, or Kronos systems.
- Computer literate (MS Office, POS systems).
- Strong numerical and analytical skills.
Competencies & Skills:
- Strong business and commercial acumen.
- Proven leadership and people management capability.
- Results-driven with a focus on operational excellence.
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced retail environment.
- Problem-solving and decision-making ability.
- Organised, disciplined, and detail-oriented.
Personal Attributes:
- Energetic, self-motivated, and professional.
- Passionate about retail and customer service.
- High integrity and reliability.
- Willingness to learn and grow into more senior leadership roles.
Other Requirements:
- Clear criminal and credit record.
- Valid driver’s license and own reliable transport.
- Willingness to work retail hours (weekends, public holidays, shifts).
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