Housekeeping Manager

Description

Job Purpose

The position requires a combination of operational expertise, leadership ability, and a passion for delivering exceptional guest experiences.

• Oversee the day-to-day cleaning operations of the housekeeping team at One Thibault Hotel.
• Plan, organise and monitor staff activities to ensure compliance with quality assurance standards.
• Manage all personnel issues within the department including recruitment, training, coaching, counselling, and performance reviews.
• Prepare and manage housekeeping staff schedules/rosters and authorise payroll within the parameters of South African labour legislation.
• Maintain strong working relationships with internal departments, vendors, and contractors.
• Source and manage suppliers for linen, cleaning materials, and guest supplies.
• Control budgets, supply costs, laundry, maintenance, and wages.
• Conduct and report on regular stock-takes, budgets, maintenance reports, and safety audits.
• Implement and maintain housekeeping department minimum standards and procedures.
• Complete deep-cleaning schedules and guestroom inspections; evaluate furniture, fixtures, and décor and make recommendations for repairs or refurbishment.
• Communicate effectively, both verbally and in writing, to provide clear direction to the team.
• Manage guest lost-and-found, storage and inventory, and handle guest enquiries.
• Monitor the issuance of keys and maintain security standards.
• Ensure proper usage, training, and labelling of all cleaning chemicals and hazardous supplies.
• Lead daily team briefings and regular departmental meetings to ensure consistent communication.
• Ensure maintenance issues are reported and resolved promptly.
• Perform duty management responsibilities or other special projects as requested by ITC Hospitality Group.

• Leadership: Ability to motivate and lead a diverse team to deliver consistently high standards.
• Organisation: Strong organisational and time-management skills for managing staff, schedules, supplies, and spaces.
• Attention to Detail: Commitment to maintaining immaculate cleanliness and presentation standards.
• Communication: Clear and professional communication with staff, management, and guests.
• Problem Solving: Ability to identify issues promptly and implement effective solutions.
• Financial Acumen: Experience with budgets, inventory controls, and management reporting.
• Technical Skills: Knowledge of housekeeping operations, sanitation requirements, and use of cleaning chemicals; proficiency with Microsoft Office and property management systems.

• Minimum 5 years’ hospitality experience, including at least 2 years in a housekeeping management role.
• Proven reliability, diligence, and attention to detail.
• Up-to-date knowledge of housekeeping trends and best practices.
• Degree or diploma in Hospitality Management (advantageous).
• Experience in leading a team to excel and work cohesively.
• Financial know-how, including experience with budgets and management accounts.
• International experience and additional languages (advantageous).
• Must be able to work shifts, weekends, and public holidays.
• South African citizenship or a valid work permit if not in possession of a South African ID document.

• Ability to stand, walk, bend, reach, and move continuously to inspect rooms on multiple floors.
• Ability to handle push/pull forces similar to operational housekeeping tasks.
• Ability to convey information clearly, remain composed under pressure, and maintain objectivity.

• Established, growing hospitality group.
• Lead a committed team in a premium Cape Town property.
• Competitive remuneration aligned with exceptional service standards.