Travel Consultant
Wild Dreams Hospitality Ballito
This role is ideally suited to a commercially minded Travel Consultant who thrives on precision, logistics, and delivering seamless, high-touch guest journeys.
Core Criteria:
- Minimum of 3-5 years experience as a Travel Consultant
- Solid understanding of Southern and East African travel logistics
- Previous exposure to luxury, safari, or tailor-made travel environments preferred
- Proven experience quoting, booking, and issuing flights and transfers
- Strong knowledge of airline fare structures, routing logic, and ticketing processes
- Proficiency in MS Office and travel booking or reservation systems
- Excellent written and verbal communication skills
- Strong organisational ability with meticulous attention to detail
- Calm, professional, and solutions-focused under pressure
- Commercial awareness with a strong sense of pricing and margins
- Collaborative mindset and strong service ethic
Core Responsibilities:
- Quote, book, amend, and manage domestic and regional flight reservations
- Arrange road transfers, air transfers, charters, and scenic flights
- Liaise with suppliers to secure preferred rates and maintain strong working relationships
- Apply margins and commissions in line with the companys pricing strategy
- Support reservations and sales teams to improve booking conversion and guest experience
- Issue confirmations, vouchers, and all relevant travel documentation
- Proactively manage flight changes, delays, and any guest travel disruptions
- Maintain accurate records for bookings, invoicing, and reconciliations
- Ensure all travel arrangements align with brand standards and service expectations
- Assist with reporting on travel revenue, margins, and operational performance
- Communicate clearly and professionally with guests, agents, and internal teams
On Offer:
- Work laptop & cellphone
- Medical aid contribution
- Provident fund
- Bed nights at lodges in the portfolio
This is a live-out position (hybrid).
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