Commercial Contracts Administrator

Key Responsibilities

• Assist in drafting and reviewing customer agreements including ECM, hardware, rental, and service contracts.
• Support senior team members in contract negotiation preparation and risk assessment.
• Review contracts for commercial and legal risks in line with organisational standards.
• Collaborate with operational and functional teams to define service level agreements.
• Facilitate cross-departmental engagement to support commercial contract requirements.
• Prepare back-to-back agreements and supporting legal documentation.

• Monitor and review active contracts to ensure compliance and continuous service delivery.
• Track contract profitability, scope adherence, and potential leakages.
• Manage contract renewals, escalations, and pricing adjustments in line with agreed terms.
• Ensure contracts do not lapse and are renewed within required timelines.
• Maintain contract repository and ensure accurate documentation control.
• Support risk reviews including penalties, liabilities, and contractual obligations.

• Review tender documents including terms, conditions, payment structures, and legal clauses.
• Support preparation of responses to bids and commercial submissions.

• Respond to customer queries, clarifications, and contract-related requests.
• Build and maintain strong working relationships with customers, suppliers, and internal stakeholders.
• Provide updates during escalations and ensure timely communication.
• Support negotiation processes to finalise agreements with customers.

• Compile and present commercial performance reports for management review.
• Support preparation of documentation for governance, board, and executive reporting.
• Assist in monthly service and contract performance reporting.
• Provide accurate and timely commercial information to senior stakeholders.

• Manage shared commercial inbox and ensure timely responses.
• Support backlog clearance and ad hoc contract-related tasks.
• Maintain compliance with internal policies, procedures, and governance frameworks.
• Participate in continuous improvement initiatives and team collaboration.
• Support training, development, and performance improvement processes.

• Contract negotiation and review efficiency 65%
• Contract maintenance and compliance 10%
• Tendering support 10%
• Customer administration and support 5%
• Provision of commercial reporting and information 5%
• General administrative functions 5%

• No direct reports

Job Requirements

• Bachelors degree or equivalent in Business Law, Business Management, Commerce, or related field.

• 1+ years experience in a commercial, contracts, or business administration environment.
• Experience in a customer-facing role preferred.
• Exposure to international or multi-stakeholder business environments advantageous.

• Strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with document and contract management systems.

• Strong commercial and business acumen.
• Knowledge of contract law and negotiation principles.
• High attention to detail and accuracy.
• Understanding of financial and commercial principles.
• Strong written and verbal communication skills.
• Ability to manage deadlines and work under pressure.
• Problem-solving and analytical thinking ability.

• Office-based role with use of standard office equipment.
• Occasional travel may be required (car, public transport, or air).
• Must be able to meet strict reporting and submission deadlines (daily, weekly, monthly).

• Own reliable transport
• Valid passport
• Clear credit and criminal record

• Highly reliable, proactive, and self-motivated.
• Strong work ethic and willingness to take initiative.
• Detail-oriented with a focus on quality and accuracy.
• Adaptable and open to learning and continuous development.

• Strong delivery focus and ability to prioritise under pressure.
• Excellent communication and influencing skills at all levels.
• Strong collaboration and teamwork approach.
• Customer-focused with commitment to service excellence.
• Strong problem-solving ability with practical decision-making.
• Continuous improvement mindset with commitment to excellence.