Group Operations Manager
Conductio Consulting Cape Town
Position: Group Operations Manager (progressing to Chief Operations Officer)
Location: Cape Town, Western Cape
The Role
The Group Operations Manager will lead operations across four functional pillars: Group HR and People Management, ICT and Systems Oversight, Legal, Compliance and Governance, and Operational Processes and Reporting.
Key Responsibilities
Location: Cape Town, Western Cape
Salary: Negotiable
About the Role
A specialist financial-legal services group is seeking a senior Group Operations Manager to assume full executive operational responsibility across its multi-entity structure. This is a rare opportunity for the right leader to step into a well-documented, structured operational platform and progress to Chief Operations Officer within 6 months of appointment.
This position reports directly to the Chief Executive Officer.The Role
The Group Operations Manager will lead operations across four functional pillars: Group HR and People Management, ICT and Systems Oversight, Legal, Compliance and Governance, and Operational Processes and Reporting.
Key Responsibilities
- Lead and coordinate daily operations across all group entities
- Develop, implement and continuously improve operational systems, controls, SOPs and accountability frameworks
- Lead, mentor and manage operational and legal support teams including HR, ICT and Compliance function heads
- Ensure compliance with SA labour legislation (LRA, BCEA, EEA) and relevant UK employment law
- Prepare and present operational reports, KPI dashboards and risk updates to the CEO
- Oversee POPIA compliance (SA) and GDPR compliance (UK entities)
- Manage the ICT function including infrastructure, vendor management and cybersecurity
- Oversee company secretarial functions and governance frameworks across all entities
- Lead group-level special projects including restructuring and process transformation
- Act as a trusted operational advisor to the CEO
- Minimum 10 years senior operational leadership experience in a legal, financial services or professional services environment
- Demonstrable experience managing a multi-entity or group company structure
- Proven oversight of HR, ICT, legal/compliance and process management across concurrent functions
- Admitted Attorney OR equivalent senior compliance, governance or legal management background
- Strong financial literacy: management accounts, KPIs, budgeting and forecasting
- Demonstrated cross-border or multi-jurisdiction operational experience
- SA citizenship or permanent residency
- Experience with UK entities, UK employment law or IR35 awareness
- Understanding of litigation funding structures and legal practice economics
- Postgraduate qualification in Business Management, Law or related field (MBA advantageous)
- Familiarity with POPIA and GDPR compliance frameworks
If you do not receive feedback within 4 weeks of application, please consider your application unsuccessful.
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