Senior Reservation Agent
Radiant Hospitality Company Cape Town Full-time
Job Title: Senior Reservation Agent
Location: Cape Town, South Africa
Monthly Salary: ZAR 15,300
Location: Cape Town, South Africa
Monthly Salary: ZAR 15,300
Employment Type: Full-Time
About the Role
A prestigious hotel in Cape Town is seeking a seasoned Senior Reservationist to join its dynamic team. This role is pivotal in ensuring seamless reservation processes, optimising occupancy, and delivering exceptional guest experiences. The ideal candidate will possess a blend of technical proficiency, leadership acumen, and a passion for hospitality excellence.
Key Responsibilities- Reservation Management: Oversee all reservation inquiries and bookings across multiple channels, ensuring accuracy and efficiency.
- Guest Relations: Provide prompt and courteous responses to guest inquiries, modifications, and special requests, enhancing overall satisfaction.
- Revenue Optimisation: Implement upselling strategies and monitor room availability to maximize occupancy and revenue.
- Team Collaboration: Liaise with front office, housekeeping, and sales departments to ensure cohesive operations and guest readiness.
- System Proficiency: Utilise property management systems to manage bookings, generate reports, and maintain data integrity.
- Training & Development: Mentor junior reservation staff, fostering a culture of continuous improvement and excellence.
Requirements
Qualifications & Experience- Education: High school diploma or equivalent; tertiary qualification in Hospitality Management is advantageous.
- Experience: Minimum of 3 years in a reservations role within the hospitality industry, with at least 1 year in a supervisory capacity.
- Technical Skills: Proficiency in reservation software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills, with a strong command of English.
- Interpersonal Skills: Strong organisational abilities, attention to detail, and a customer-centric approach.
Benefits
What We Offer- Competitive Compensation: A monthly salary of ZAR 15,300.
- Professional Growth: Opportunities for training and career advancement within the organization.
- Work Environment: A supportive and collaborative team culture in a reputable hotel setting.
- Employee Benefits: Access to staff discounts, wellness programs, and other employee perks.
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