SPA Reservationist (Back-up SPA Therapist)

SPA RESERVATIONIST (BACK-UP SPA THERAPIST)

CAMPS BAY - Atlantic Seaboard, Western Cape (ZA)

START: ASAP / 01 March 2026

TRADING HOURS & SHIFTS:

• Monday - Sunday
• Shifts (Open / Close - rotate)
• 07:00am - 16:00pm / 08:00am
• 17:00pm / 09:00am
• 18:00pm / 10:00am
• 19:00pm
• Hospitality hours apply (includes all major public holidays, weekends and holidays)
• Must be flexible to work extended hours when operationally required (time off in lieu / over time applies)
• 1x Weekend off per month + Additional Days off in the month

REMUNERATION & COMPANY BENEFITS:

• R12,000 Basic Salary per month
• 10% Treatment Commission (any services performed by you)
• 10% Retail Commission (any products sold by you during your treatment)
• Group Performance Incentive (targeted)
• Employee Benefits & Funds
• Staff Transport available (from Cape Town CBD)

MINIMUM REQUIREMENTS:

1. South African citizen
2. Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
3. SAAHSP / ITEC / CIDESCO / CIBTAC accredited qualification
4. Computer confident - making bookings, responding to emails and doing general admin / MS Office Proficient
5. Confident using SPA Software systems for bookings, cash-up, reporting, etc (ESP / Headstart / SilverSpa or similar)
6. Professional telephone etiquette - clear, confident, speaking
7. Excellent guest communication and command of English
8. Beautifully groomed and highly presentable
9. Demonstrated ability to manage guest communication across multiple channels (phone, email, and in person).
10. At least TWO-years experience on the front desk performing reception duties of a luxury SPA (Hotel, Ship or Resort)
11. At least TWO-years experience performing SPA therapies in an established SPA
12. Confident in both Administration & Therapies - this is a dual role with primary function of Reception.
13. Ability to multitask and prioritise in a high-volume environment.
14. Accurate handling of bookings, payments, and scheduling adjustments.
15. Sales-oriented with an understanding of upselling spa services and retail add-ons.