Spa Receptionist (Back up Therapist)

Receptionist & Back-Up Therapist Purpose of the Position

The role ensures smooth daily operations and an outstanding spa experience for all guests.

Reporting To

Spa Manager

• Welcome guests warmly and professionally upon arrival.
• Manage bookings, appointments, and guest enquiries (telephonic and in person).
• Handle payments, cash-ups, and retail sales.
• Promote spa treatments, packages, promotions, and retail products.
• Maintain accurate guest records and appointment schedules.
• Ensure reception and retail areas are clean, organized, and inviting.

• Perform a variety of spa treatments including:
• Massages
• Facials
• Body treatments
• Manicures and pedicures
• Waxing and other services as required
• Conduct professional consultations to understand guest needs and preferences.
• Ensure guests feel relaxed, comfortable, and satisfied throughout their spa experience.
• Maintain high hygiene and safety standards at all times.
• Ensure treatment rooms are fully stocked with professional products, towels, and supplies.
• Maintain excellent product knowledge.
• Stay updated with industry trends and competitors.
• Work collaboratively with team members to ensure seamless service delivery.

• Conduct regular stock takes of retail products, professional products, and consumables.
• Monitor stock levels and report shortages to the Spa Manager.
• Ensure accurate recording of stock received, used, and sold.
• Assist with ordering stock in line with minimum and maximum levels.
• Prevent stock loss through proper handling and storage procedures.
• Ensure retail displays are fully stocked, clean, and attractively presented.
• Check expiry dates and rotate stock accordingly.
• Assist with monthly stock reconciliations and variance reporting.

• International Beauty Therapy Certificate / Somatology Diploma (ITEC or CIDESCO preferred).
• 2–3 years’ experience in a hotel or spa environment.
• Proven retail sales track record.
• Ability to source new business and develop a regular client database.
• Willingness to work shifts, weekends, and public holidays.

• Responsible, reliable, and dependable.
• Passionate and professional.
• Strong multitasking ability.
• Positive attitude and service-oriented approach.
• Excellent communication skills with guests and colleagues.
• Strong time management and organizational skills.
• Ability to work under pressure while maintaining high service standards.

JOB SPECIFICATIONS:

• An international Beauty Therapy Certificate/ Somatology Diploma from ITEC or CIDESCO
• 2-3 years of Hotel / Spa experience
• Great previous retail track record
• Ability to source new business
• Ability to develop a regular client database
• Required to work shifts and most weekends and public holidays

• To be responsible, reliable and dependable
• To be passionate and professional
• To be able to multitask
• To always have a positive attitude and service orientated
• To be able to communicate well with guests and staff
• To be able to manage own time efficiently