IT/AV Support Technician - Corporate Real Estate Industry - Sandton

Minimum requirements for the role:

• Certifications such as CompTIA A+, Network+, AVIXA CTS, MSCE or ICDL (or willingness to obtain) are advantageous.
• Previous experience having worked in an IT support or AV technical role, or a similar field, is essential.
• A solid knowledge of Windows/macOS environments, IP networking, and basic troubleshooting is required for this role.
• Familiarity with common AV tools and integration, for example, HDMI, audio cabling, and conferencing systems, is required for this role.
• Proven hands-on experience with networking fundamentals and AV equipment is required.
• Must have strong problem-solving skills and the ability to work independently.

The successful candidate will be responsible for:

• Ensure smooth technology operations across offices, meeting rooms, and event spaces.
• Troubleshoot wired and wireless networks, routers, switches, Wi-Fi access points, and VPN connections.
• Provide on-site user support for hardware, software, printers, and connectivity issues as well as perform basic system maintenance, updates, and diagnostics.
• Set up, operate, and maintain audio systems, video conferencing tools (Zoom/Teams rooms), projectors, screens, and related cabling.
• Troubleshoot signal, sound quality, and integration issues in boardrooms, training venues, and event spaces.
• Support internal events and meetings with reliable AV setup and breakdown.
• Handle basic facilities tasks related to IT/AV infrastructure, such as cable runs, power points, and equipment room maintenance.
• Assist with hardware installations, relocations, and minor repairs and conduct routine checks and preventive maintenance on technical systems.
• Log and resolve support tickets efficiently and document processes, inventory, and solutions.
• Collaborate with internal teams and external vendors and travel to various sites as required.

Salary package, including benefits, is highly negotiable depending on experience gained.