Internal Sales Coordinator – Import & Export Logistics
Industry: Logistics / Freight Forwarding
Company Overview
A well-established logistics provider operating across import and export freight, working closely with shipping lines, transporters, cold stores, and internal operational teams. The business manages high-volume cargo flows and services a diverse customer base across multiple trade lanes.
Role Overview
The Internal Sales Coordinator supports the commercial function by acting as a central link between customers, carriers, and internal teams. This role requires a solid understanding of import and export logistics, costing, and rate management, combined with strong coordination and communication skills.
The position suits someone early to mid-career in logistics who is commercially minded, detail-oriented, and comfortable working in a fast-paced operational environment.
Key Responsibilities- Act as a key internal point of contact for customers, carriers, transporters, and cold stores.
- Manage customer correspondence, queries, and escalations, ensuring timely resolution.
- Maintain and update customer rate sheets, including import and export pricing.
- Request and manage competitive rates across carriers and service providers.
- Respond to customer enquiries with accurate service, pricing, and operational information.
- Support the Commercial Manager with customer, carrier, and service provider relationships.
- Attend commercial and management meetings and communicate actions internally.
- Coordinate with finance on sales-related costs and pricing queries.
- Support reefer operations and documentation teams to ensure correct carriers, service providers, and contract numbers are applied.
- Manage and prioritise multiple customer accounts while maintaining service levels.
- Experience in import and export logistics within a freight forwarding or shipping environment.
- Working knowledge of import and export costing and rate structures.
- Understanding of carriers, transporters, cold stores, and logistics processes.
- Strong communication skills with the ability to engage customers and internal teams.
- High attention to detail, particularly in pricing and customer information.
- Ability to coordinate across sales, operations, finance, and documentation teams.
- Ability to work to deadlines in a fast-paced environment.
- Commercial awareness and problem-solving mindset.
- Competitive salary aligned to experience and logistics exposure.
- Exposure to both import and export commercial operations.
- Hands-on role within an established logistics business.
- Opportunity to develop further within sales and commercial logistics.