IT Support Technician
MyCareerCraft Pretoria
We're looking for a reliable and people-focused IT Support Technician to be the first point of contact for all technology-related queries. You'll keep our people productive by resolving hardware, software, and connectivity issues quickly and efficiently.
Requirements- Matric (Grade 12)
- Relevant IT qualification (A+, N+, or equivalent)
- 1–3 years of experience in a helpdesk or desktop support role
- Solid working knowledge of Windows 10/11 and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong communication skills and a customer-first attitude
- Experience with a helpdesk ticketing system (e.g. Freshservice, Jira, ServiceNow) advantageous
- Drivers licene and own reliable transport
Key responsibilities:
- Log, triage, and resolve 1st and 2nd line support tickets
- Set up and maintain desktops, laptops, and peripherals
- Support users on Microsoft 365, Windows, and internal systems
- Escalate complex issues to senior IT team members
- Maintain accurate records in the helpdesk ticketing system
- Must have drivers licence and own reliable transport
If you have not heard back from us within 21 days, consider your application unsuccessful
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