CRM/Database Administrator

apartmentStaff Solutions Recruitment placePort Elizabeth calendar_month 

As the CRM Administrator, you will play a pivotal role in maintaining, developing, and optimising our CRM system to ensure it supports internal teams and aligns with business objectives. Youll be joining a team that is in the early stages of building and refining its CRM infrastructure, providing you the opportunity to shape and improve systems that will support future scalability.

Key Responsibilities
  • CRM System Management
Manage the day-to-day operations of the CRM system, including user access, security settings, system updates, and data integrity.
  • Cross-Functional Collaboration
Work closely with sales, marketing, customer service, and IT teams to troubleshoot CRM issues, identify system improvements, and enhance overall user experience.
  • Reporting & Analytics
Develop and maintain reports and dashboards that offer insights into sales, customer behaviour, and operational performance. Monitor KPIs and provide recommendations based on data trends.
  • Data Management & Quality
Perform regular audits and implement data cleansing strategies to ensure data accuracy and consistency. Oversee the import/export of data, integrations, and backups.
  • User Training & Support

Design and deliver training for new and existing users. Provide ongoing technical support and ensure user adoption of CRM best practices.

Minimum Requirements
  • Matric (Grade 12)
  • Minimum 5 years experience in CRM and ERP system administration
  • Strong understanding of CRM architecture and best practices
  • Advanced MS Excel skills (pivot tables, VLOOKUP, data analytics)
  • Solid knowledge of database structures and systems (e.g., SQL)
  • Experience in user management, customisation, and reporting
  • Strong analytical and problem-solving capabilities
  • Excellent attention to detail and organisational skills
  • Clear and confident communication skills with the ability to engage across departments
Advantageous
  • Bachelor's degree in Information Systems, Business, or a related field
  • Background in sales support, leasing, or rental industries
  • Sage CRM or ERP experience
  • Understanding of procurement, sales, and financial processes
Ideal Personality Traits
  • Goal-oriented and self-motivated
  • Analytical thinker with a solutions-driven mindset
  • Strong team leadership and collaboration skills
  • Proactive and adaptable in a dynamic work environment
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