Sales & Admin Administrator

Experience in the automotive industry will be an advantage.

Key Responsibilities:

Sales Support:

• Engage confidently with customers over the phone and via email.
• Convert inbound sales leads into confirmed sales.
• Follow up on customer enquiries and quotations.
• Maintain and update CRM systems and customer records.
• Assist the sales team with documentation, scheduling, and customer communication.

Administrative Duties:

• Manage day-to-day office operations, including filing, invoicing, and data entry.
• Maintain and organize company records and documentation.
• Handle despatch-related tasks: prepare waybills, coordinate with couriers/logistics, and track shipments.
• Liaise between departments to ensure smooth order fulfillment and customer satisfaction.
• Assist with stock taking and inventory reporting.

Communication & Customer Service:

• Answer phones professionally, screen and route calls appropriately.
• Provide excellent customer service in both English and Afrikaans.
• Draft clear, professional correspondence and sales documentation in both languages.

Required Skills & Competencies:

• Matric essential. (Additional relevant Tertiary Qualification will be advantageous.)
• IT Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Outlook); CRM and database management.
• Despatching Knowledge: Experience in preparing shipping documents and coordinating deliveries.
• Telephone Etiquette: Clear, courteous, and professional phone communication.
• Bilingual: Fluent in both spoken and written English and Afrikaans.
• Tech Savvy: Comfortable with learning and using new technologies and software tools.
• Pastel Accounting: Basic working knowledge preferred for quoting and making purchase orders.
• Initiative: Self-motivated, able to work independently and suggest process improvements.
• Time Management: Ability to prioritise, multitask, and meet deadlines.
• Planning & Organisation: Strong attention to detail and ability to plan workflows.
• Confidence: Comfortable in engaging clients and handling objections or questions.
• Sales Acumen: Proven ability or strong potential to convert leads and upsell where appropriate.
• Administrative Strengths: High level of accuracy, consistency, and organisational skill.