Junior IT Support Technician

REQUIREMENTS

Minimum education (essential):

• National Senior Certificate

Minimum education (desired):

• CompTIA A+ or N+ certification

Minimum applicable experience (years):

• 2 - 3 years

Required nature of experience:

• Providing remote and on-site IT support to end users
• Troubleshooting and repairing desktop computers, printers, servers, and other IT hardware
• Supporting Microsoft Office 365 and other cloud-based platforms
• Assisting with IT infrastructure maintenance, upgrades, and implementation projects
• Monitoring, maintaining, and improving IT systems and tools
• Performing software installations, updates, and configurations
• Managing helpdesk queries and ensuring timely issue resolution
• Basic network troubleshooting and administration (LAN/WAN, Wi-Fi, routers, switches)

Skills and Knowledge (essential):

• Solid understanding of networking fundamentals (routers, switches, wireless)
• Experience in desktop, server, and hardware troubleshooting
• Familiarity with Office 365 administration and remote support tools
• Knowledge of VoIP systems and IT management platforms (RMM, MDM)
• Basic understanding of cybersecurity best practices
• Strong communication and customer service orientation
• Ability to multitask and prioritize effectively in a fast-paced environment

Other:

• Valid drivers license and own reliable transport
• Proficient in English (Afrikaans advantageous)

• Provide remote and on-site technical support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Troubleshoot and repair desktop computers, printers, servers, and other IT hardware.
• Log and track support requests, ensuring timely resolution and user satisfaction.

• Maintain and monitor IT systems, servers, and tools for performance and reliability.
• Perform regular updates, patches, and preventive maintenance.
• Ensure data backups and system security protocols are in place and functional.
• Assist in identifying and addressing potential system risks or failures.

• Assist with the installation, configuration, and upgrading of IT infrastructure.
• Support the rollout of new hardware, software, and system enhancements.
• Collaborate with senior IT staff to improve network and server performance.

• Support users on Office 365 and other cloud-based platforms.
• Assist with user account management, access control, and system configurations.
• Monitor platform performance and ensure data accessibility and security.

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