OPERATIONS CONTROLLER (Road Freight) - Western Cape
OPERATIONS CONTROLLER (Road Freight) Western Cape
Competitive Basic Per Month plus Lucrative Monthly Commission structure plus Performance based bonus!
Our client, a highly established and reputable road freight firm is currently expanding their team and in search of a dynamic Operations Controller to join their team of professionals!
One would describe you as a confident, persuasive, discipline and engaging professional who possesses strong commercial awareness and a great understanding of margin control.
You especially work well in a fast-paced and high pressurised environment where you able to apply your effective planning and organisational skills across multiple tasks.
Main Purpose of the Role:
You will be responsible for end-to-end load coordination, transporter management, and customer service delivery.
Further to this, you will have an involvement in business development, focusing on acquiring new clients, onboarding transporters, and growing the transport network to support the companys operational and revenue targets.
Key Responsibilities:
Transport Operations & Load Coordination- Plan, allocate, and manage road freight bookings from pickup to delivery.
- Monitor real-time progress of loads to ensure timely delivery and resolve issues proactively.
- Manage daily communication with drivers, transporters, and clients.
- Capture and maintain accurate load and trip data on internal systems.
- Actively source and onboard new clients requiring transport brokerage services.
- Conduct cold calls, follow-ups, and attend meetings (virtual or in-person) to secure new accounts.
- Build a pipeline of potential clients and maintain CRM or lead-tracking reports.
- Work toward sales targets/KPIs aligned with company growth objectives.
- Identify, vet, and onboard new carriers and independent transporters into the network.
- Assist admin department to ensure all onboarding documents are collected.
- Negotiate transporter rates aligned with company margins and market standards.
- Ensure new transporters are trained on operational procedures and expectations.
- Build and maintain strong, professional relationships with both clients and transporters.
- Resolve service delivery issues with urgency and professionalism.
- Provide updates, feedback, and after-sales support to clients as needed.
- Ensure proper collection of PODs and supporting documentation. Assist admin with the collection of PODs and supporting documentation
- Monitor and enforce transporter compliance with regulatory and internal standards.
- Maintain transporter and client onboarding records in compliance with audit standards.
- Generate daily/weekly reports on load performance, sales activity, and transporter capacity.
- Track onboarding progress, sales pipeline status, and transporter availability.
- Contribute to team meetings and suggest operational improvements based on performance data.
Minimum Requirements:
- Grade 12
- B. Com Logistics Degree / similar would be preferred
- 5 Years+ operations or load control experience gained within the Road Freight / Transport Brokering industry
- Proven experience in handling loads from clients is essential
- Exposure with Container Transport would be advantageous
- Proven sales track record of success
To apply for this role, please apply to Lameez Herborn from Elev8 Recruitment by following the link and upload an updated and detailed copy of your CV