Operations Manager (JHB) (Cargo/Logistics)
Hlabahlosile Johannesburg
Minimum Requirements:
- Diploma in Business Management/Administration (NQF 7)
- Code 10 drivers licence + own transport
- 35 years cargo/logistics experience at an international airport
- Minimum 3 years in a management role
- Knowledge of BCEA, IRA, and EEA
- Willing to travel and work extended hours
Key Skills:
- Leadership & people management
- Customer service excellence
- Safety & compliance focus
- Problem-solving & decision-making
- Strong systems and reporting ability
Key Responsibilities:
- Oversee daily cargo operations and customer service delivery
- Manage stakeholder relationships and SLAs
- Handle complaints, claims, and service improvements
- Lead and develop teams (performance, discipline, training)
- Ensure compliance with aviation, safety, and regulatory standards
- Monitor reporting, audits, and operational performance (OTP, discrepancies)
- Manage budgets, assets, billing, and revenue opportunities
- Drive operational efficiency and continuous improvement
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