Receptionist / Internal Sales

REQUIREMENTS:

• Matric is essential
• At least one years of experience in internal sales, customer service, or front-of-house roles
• Experience handling customer orders, invoicing, and stock control is an advantage
• Pastel experience will be advantageous
• Fully Bilingual (Afrikaans & English)

RESPONSIBILITIES:

• Front of House duties include:
• Answering phones
• Welcoming customers
• Dealing with couriers who come to collect goods
• Ensuring reception and demo room are always kept looking neat, tidy, professional
• Processing of customer orders to invoice and informing them when items are ready for collection
• Liaising with warehouse team to ensure all orders are picked and packed in accordance with customer order
• Liaising with debtors team for all orders provided on credit (ie ensuring customer still within agreed terms)
• Internal Sales duties include:
• Servicing New and Existing customers/accounts to Obtain orders for company range of Products
• Once trained on our capital equipment you would be expected to demonstrate machines to walk in customers
• Cold calling both new and existing customers to offer them a wide range of products
• Generating leads/ arranging meetings for senior sales people
• Developing data bases of customers to offer a wide range of products
• Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area.
• Submit Orders by referring to price lists, product literature and related sales guides.
• Keep management informed by submitting activity and results reports.
• Monitor competition by gathering marketplace information on pricing, products and selling techniques etc.
• Maintain professional and technical knowledge by attending training and workshops.
• Attend weekly sales meetings
• Offering products due to expire to customers at discounted prices