Restaurant/ Assistant FOH Manager | La Residence

The role is a personal contact point with guests; this person has oversight of all team members contributing to the guests’ experiences and should embody the purpose of The Royal Portfolio, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Host guests and ensure a consistency and continuity of guest experience.
• Handle sticky situations sensitively, and alert management to any issues.
• Explain menus and wines to guests and assist with interests and choices.
• Communicate all guest comments and preferences Front Office and Duty Managers in order to keep accurate records for future reference

• Ensure that all team members have in-depth factual knowledge of service procedures, general hotel information, offerings, menu options, beverage options etc.
• Set work schedules and rosters to ensure smooth service.
• Evaluate and build personal development plans for team members.
• Discipline staff members according to the company disciplinary policy.
• Interview potential team members for vacant positions.

• Oversee all front of house areas, balancing seating capacity to not compromise the experience of resident guests but still maximise revenue.
• Ensure compliance with health and safety regulations.
• Control operational costs and identify ways to reduce expenses
• Submit monthly reports on department performance.
• Keep POS system up to date with assistance from Finance Team.
• Investigate, develop and implement ways to continuously improve the offering
• Assist with functions at the hotel as an extension of the hotel service areas.

• Ensure that all charges are done correctly through POS system Micros.
• Monitor daily stock levels, ensuring maximum profitability at all times by keeping wastage to bare minimum and not tolerating any damages/ theft losses.
• Place orders with suppliers as necessary to ensure that all PAR levels are maintained not to run out of any stock.

• Tertiary qualification in Hospitality Management
• 5 years’ Experience in a luxury 5* establishment (Required)
• 3 years’ Hotel or Restaurant Management Experience (Required)
• 3 years’ Food & Beverage Experience (Preferred)
• Wine and Cocktail certificates a distinct advantage
• Strong knowledge of Franschhoek, the winelands area as well as other properties, venues and activities available in the area
• Knowledge of a point-of-sale system (front and back end) and inventory management system (Procure) at operator level.
• Knowledge of the Property Management System (Opera) will be advantageous.
• Computer literate with working knowledge of Microsoft Word, Excel and Outlook.
• Strong communication skills
• Ability to think on your feet and come up with solutions
• A positive attitude
• Be able to deal with and handle conflict
• High level of guest experience
• Team player
• An international language would be advantageous

Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.