Service & Maintenance Manager – MEP/HVAC – Cape Town

Role Purpose: The Service & Maintenance Manager is responsible for overseeing multiple contracts within a multi-technical facility management environment, ensuring the efficient delivery of hard services, including Mechanical, Electrical, and Plumbing (MEP) systems, HVAC, and other critical infrastructure maintenance.

The role ensures operational excellence, regulatory compliance, client satisfaction, and optimal resource allocation. The Service & Maintenance Manager leads technical teams, implements best practices, and drives continuous improvement across multiple sites while maintaining high service delivery standards.

Minimum requirements:

• Bachelors Degree in Mechanical Engineering, Electrical Engineering, Civil Engineering, Facility Management, or a related field.
• Minimum 7+ years experience in multi-technical facility management.
• At least 3 years in a leadership or managerial role overseeing technical teams.
• Experience managing multiple sites and large technical teams.
• Strong understanding of asset lifecycle management, preventive maintenance, and building automation systems.
• Demonstrated ability to manage budgets, optimize costs, and improve operational performance.

Skills & Competencies:

• Strong understanding of HVAC systems within construction and facility environments.
• Excellent planning, organizational, and project coordination skills.
• Strong analytical and problem-solving abilities.
• Effective decision-making and communication skills.
• Ability to manage teams and resolve conflicts constructively.
• Professional, approachable, and client-focused attitude.
• Ethical, trustworthy, and results-driven mindset.
• Assertive leadership with the ability to drive performance and accountability.

Salary offer: Negotiable

Key Responsibilities:

Operational & Technical Management

Oversee the delivery of multi-technical facility management services across multiple sites, ensuring high service levels and operational efficiency.

Ensure the proper operation, maintenance, and reliability of MEP systems including HVAC, electrical, plumbing, and other technical infrastructure.

Monitor asset performance and implement preventive and corrective maintenance strategies to optimize lifecycle costs.

Conduct technical audits and site inspections to ensure compliance with industry standards and company policies.

Implement and enforce energy management and sustainability initiatives to improve operational efficiency and reduce energy consumption.

Financial & Administrative Oversight:

Manage operational budgets for facility services, ensuring cost efficiency and financial performance.

Optimize maintenance expenditure through improved work processes and resource utilization.

Track operational expenses, forecast financial requirements, and identify cost-saving opportunities.

Ensure accurate reporting and adherence to contractual financial obligations.

Client & Stakeholder Engagement:

Act as the primary liaison between the company and clients, ensuring contractual compliance and service excellence.

Address client concerns proactively and maintain high levels of client satisfaction.

Identify opportunities to enhance service delivery and support business growth.

Provide regular performance reports, operational updates, and technical insights to clients and internal stakeholders.

Compliance, Health & Safety:

Ensure all technical operations comply with local regulations, industry standards, and company policies.

Conduct risk assessments and implement preventive measures to ensure a safe working environment.

Promote a strong safety culture and ensure staff adherence to Health, Safety, and Environmental (HSE) requirements.

Ensure ongoing staff training and compliance with safety procedures and regulations.

Technical Expertise:

Apply technical knowledge of Trane chillers, central plant systems, and Siemens Building Management Systems (BMS).

Provide technical guidance, troubleshooting support, and operational oversight to site teams.

Ensure the effective operation of building automation systems and critical infrastructure.

Team Leadership & Development:

Lead, mentor, and support site managers, engineers, and technicians, promoting a high-performance culture.

Ensure adequate staffing levels across all sites with appropriately qualified personnel.

Conduct performance evaluations and identify training needs to strengthen technical competencies.

Encourage continuous improvement and professional development within the technical teams.