Scrum Master – Modern Workplace Service Line

• Facilitate all Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog grooming
• Ensure the pod operates as a high-performing, self-organizing team
• Coach the team on Agile principles and continuous improvement
• Protect the team from distractions and scope creep
• Maintain sprint velocity and burndown tracking

• Own the delivery rhythm: ensure sprints start and end on time, outcomes are clearly defined, and acceptance criteria are met
• Work with Lead Engineers to break down customer requirements into deliverable sprint goals
• Track progress against sprint commitments and escalate risks early
• Ensure all deliverables (technical work, documentation, knowledge transfer) are completed to quality standards
• Manage dependencies across multiple workstreams or pods

• Act as the primary point of contact for customer stakeholders on delivery progress
• Facilitate sprint reviews and demos with customer teams
• Manage customer expectations: communicate progress, risks, and changes transparently
• Escalate blockers and impediments to customer leadership when necessary
• Build trusted relationships with customer project sponsors and IT leadership

• Identify and remove blockers that prevent the team from delivering sprint outcomes
• Escalate technical, commercial, or organizational impediments to Lead Engineers or service line leadership
• Facilitate decision-making when the team is stuck
• Ensure the team has the tools, access, and resources needed to deliver

• Lead retrospectives that drive actionable improvements to team performance
• Track and report on key metrics: sprint velocity, cycle time, customer satisfaction
• Identify opportunities to improve delivery efficiency and quality
• Contribute to CloudOps service line evolution based on delivery insights

• Ensure all sprint outcomes are documented, and knowledge is transferred to customer teams
• Maintain a delivery log: decisions made, risks mitigated, lessons learned
• Support the creation of runbooks, configuration guides, and handover materials
• Facilitate workshops and training sessions with customer teams

• 3+ years' experience as a Scrum Master, Agile Coach, or Delivery Lead in technology delivery environments
• Certified Scrum Master (CSM) or equivalent Agile certification (PSM, SAFe, etc.)
• Deep understanding of Agile principles and frameworks (Scrum, Kanban, Lean)
• Proven track record of facilitating high-performing Agile teams

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