Automotive Service Advisor - Fourways

• Be the first point of contact greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer-friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post-service follow-ups to ensure satisfaction and address concerns

• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs

• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes

• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and escalate if required

• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value-add services

• Collaborate closely with workshop and parts teams
• Assist with daily/weekly reporting on service performance and customer satisfaction

Requirements:

• Minimum 3 years Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training Advantageous
• Previous experience as an automotive technician Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record.
• Clear Criminal record

If your current experience and skillsets tick majority of the job specification boxes, then:

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