Automotive Service Advisor - Edenvale

• Deliver a professional, high-calibre customer service experience throughout the service cycle
• Support the workshop, parts, finance, and sales teams to ensure timely updates and transparent communication
• Facilitate smooth vehicle check-in, status feedback, and hand-over
• Uphold ethical practices and maintain dealership brand standards
• Strive to achieve OEM CSI and Balance Scorecard performance targets
• Adopt a customer-first approach with empathy and solution-driven communication
• Maintain a polished, professional presence in all customer interactions

• Prepare accurate service quotes and gain customer approval within warranty guidelines
• Monitor and manage service, repair, and warranty claims
• Assist with warranty audit preparation
• Generate reports as required by management
• Ensure adherence to OEM and dealership financial controls

• Manage bookings, job card opening and closing, and service follow-ups
• Provide ongoing updates to customers on Work-In-Progress (WIP)
• Work within dealership systems (CMS, Evolve, IAL or similar)
• Ensure workshop readiness, workflow efficiency, and quality assurance
• Liaise with workshop staff to support accurate diagnosis and timely service delivery

• Follow all workplace health, safety, and hygiene standards
• Engage in daily hands-on service support activities where required

Requirements:

• Matric / Grade 12 (a relevant tertiary qualification advantageous)
• 35 years experience as a Service Advisor in a dealership environment
• Strong technical knowledge of vehicle servicing & parts processes
• Haval, BAIC, Tata GWM, Suzuki, Mahindra brand experience advantageous
• Excellent communication in English & Afrikaans
• Strong customer-handling, admin, and negotiation skills
• Proficient in MS Office + dealership systems (CMS, Evolve, IAL, etc.)
• Valid drivers licence & medically fit for active workshop interaction
• Clear criminal record (verification will apply)
• Residing in or near East Rand / Eastern Suburbs preferred

If your current experience and skillsets tick majority of the job specification boxes, then:

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