Branch Manager

• Matric and 35 years experience in a supervisory or management rolepreferably within car rental, retail, hospitality, or logistics.
• A proven track record in a customer service or sales-driven environment with strong leadership, interpersonal, and coaching abilities.
• A valid South African ID and drivers licence, with the ability to commute to and from work reliably and without issue.
• Solid proficiency in Microsoft Office (Word, Excel, Outlook).
• Must be willing to work on-site and adapt to business needs, including extended hours, weekends, and public holidays.

HIGHLY BENEFICIAL IF YOU ALSO HAVE:

• A Bachelors degree in Business Administration, Hospitality, or a related field.

DUTIES WILL INCLUDE:

• Supervise daily rental operations and vehicle logistics, ensuring smooth check-in/check-out processes.
• Ensure fleet readiness, cleanliness, safety, and legal compliance.
• Implement and uphold company processes and quality standards.

• Recruit, train, develop, and manage branch team members.
• Create a high-performing, customer-focused team culture.
• Handle scheduling, workload delegation, and performance reviews.

• Ensure high standards of customer service and satisfaction, and an efficient customer journey.
• Resolve customer complaints and service issues effectively.
• Build loyalty through consistent, positive experiences.
• Develop a customer-first culture within the team.

• Achieve branch sales targets and KPIs (e.g., upselling, waivers, upgrades).
• Promote additional products and services to customers.
• Develop and maintain relationships with corporate and walk-in clients.
• Identify local marketing opportunities and community engagement.

• Monitor and manage branch budget, costs, and financial performance
• Manage cost controls and increase branch profitability.
• Prepare regular reports for senior management.
• Track KPIs and adjust strategies to improve results.