Business Analyst â Business Process Documentation

apartmentGijima Holdings placeCape Town calendar_month2026/02/16

Bachelors degree in Business Administration, Industrial Engineering, Information Systems, or related field.

35 years experience as a Business Analyst with proven process documentation experience.
Demonstrated experience using Microsoft Visio or similar tools (e.g., Lucidchart, Bizagi).
Experience in manufacturing, supply chain, or life sciences environments (advantageous).
Strong facilitation, interviewing, and communication skills.
Exposure to business process improvement methodologies (Lean, Six Sigma, or BPMN) will be advantageous.

Deliverables

Validated and document As-Is process maps for all identified business areas.
Comprehensive business process documentation pack (process narratives, stakeholder roles, inputs/outputs).
Summary report identifying key process gaps and improvement opportunities.

Key Responsibilities

Engage directly with business stakeholders across departments to understand existing operational workflows and pain points.
Facilitate requirements elicitation sessions, interviews, and workshops to accurately capture end-to-end process information.
Develop comprehensive process maps, flowcharts, and swimlane diagrams using Microsoft Visio or equivalent tools.
Document As-Is business processes with clear inputs, outputs, decision points, and stakeholder responsibilities.
Identify gaps, redundancies, and opportunities for process improvement.
Prepare detailed business process documentation and reports for review and validation with stakeholders.
Collaborate with project teams, business owners, and IT to ensure alignment of business processes with organizational goals.
Translate complex technical or operational processes into clear, business-friendly language.
Maintain version control and ensure traceability of documentation updates.

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