Functional Consultant (MS Dynamics 365)

Qualification and Experience Required:

• Matric plus Bachelors degree in computer science, Information Systems or related field
• Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Customer Experience Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate, Dynamics 365 Customer Service Functional Consultant Associate).
• Minimum of 5 8 years experience in software development project implementation
• Experience in project management development and growth experience.
• Hands-on experience with large-scale ERP projects and managing their implementation
• Proven experience as a Functional Consultant for large-scale IT projects, preferably with Dynamics 365 Sales, Marketing, and Customer Service modules.
• In-depth knowledge of the Microsoft 365 suite, including Dynamics and Share Point
• Experience with the Microsoft Power Platform (PowerApps, PowerBI, Flows)
• Strong understanding of Microsoft Dynamics 365 and its applications in sales, marketing, and customer service.
• Ability to manage risks and drive change in a complex organisational environment
• Experience with Agile and Scrum methodologies.
• Ability to bring innovative solutions and work independently

Perform requirement Analysis and Solution Design:

• Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs.
• Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution
• Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes.
• Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules.
• Design and document functional specifications for customizations and integrations related to sales, marketing, and customer service.
• Work closely with technical teams to ensure the solution is implemented as designed.
• Convert requirements into functional specifications, which is the basis for the technical analysis and the work program

Perform System Configurations:

• Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements.
• Customise the system using built-in tools and features to enhance functionality and user experience.
• Optimise configurations for performance, scalability and cost-efficiency
• Manage configurations across multiple environments and ensuring interoperability

Perform solution Testing and Validation:

• Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service.
• Conduct user acceptance testing (UAT) and gather feedback for improvements.
• Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation
• Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and Customer Service functionalities.
• Provide Go-live and Post-go-live support for the solution
• Train and coach internal users so they efficiently use the applications
• Develop training materials and user guides to facilitate user adoption

Drives Continuous Improvement for the solution:

• Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules.
• Ensure and maintain quality and functionality
• Stay updated with the latest Dynamics 365 features and industry trends.
• Continuously promote and stimulate agile development and drive continuous improvement of quality regarding the IT application landscape