Front Office Manager
Rad Resources Cape Town R 32,000/month
The Front Office Manager is accountable for the monitoring, team management and delivery of front desk activities (check-in, check-out, night audit, guest relations and luggage services), ensuring that internal (SOPs) and external (grading) standards and procedures are continuously achieved
- Client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with company standards and legislative requirements
Minimum requirements:
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
- Minimum of 7 years experience with 3 years in a supervisory /management position in the hospitality industry
- Previous experience in duty management is an advantage
More A HouseCape Town
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Job Description:
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