[ref. f15785601] Aftersales Service & Spare Parts Manager, Rivonia

apartmentSheldon Recruitment and Selection placeJohannesburg calendar_month 

Applicants are required to meet the following criteria:

  • Degree or above
  • 5+ years automotive experience
  • Experience in aftersales service management at an OEMs
  • Experience in management and knowledge of Chinese brand after-sales service in the SA market
  • Proficient with MS office
  • Good teamwork and communication skills

The successful applicant would be responsible for, but not limited to:

  • Development of dealer service standard process and design of policies
  • Supervision of service activities implementation
  • Lead/develop after sales service team
  • Claims and quality management develop standards, quality analysis
  • Service channel development and management evaluating and optimizing channels
  • Dealer capacity enhancement organize dealer training
  • Customer relationship management surveys; customer improvement programs
  • Spare parts management procurement, management and forecasting of spare parts

Salary: Market related

To apply email detailed CV and all supporting documentation through to

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