Communications Specialist

Workforce & Internal Messaging:

• Assist with shaping and delivering strategies that keep teams informed and operationally cohesive
• Write and circulate internal updates such as bulletins, leadership notes, intranet articles, and all-staff emails
• Help craft executive messages, organisational announcements, and transformation-focused communications
• Safeguard message consistency between sites and operational units
• Contribute to staff engagement activities and awareness campaigns
• Manage communication flows during service interruptions or operational shifts

Public & Customer-Facing Communications:

• Working alongside marketing, produce and steer external narratives aimed at clients and the wider public
• Compose media releases, corporate statements, and public announcements
• Own communications concerning timetable changes, disruptions, and emergency scenarios
• Maintain a steady brand tone in every customer touchpoint
• Join forces with marketing on campaign content and promotional output
• Track audience perception and step in when communication threats emerge

Content Production:

• Draft, refine, and quality-check content across multiple formats according to marketing briefs
• Build FAQs, travel or service alerts, and general customer notices
• Keep a non-social media content schedule that mirrors business imperatives
• Make certain all output respects brand rules and regulatory standards

Partner & Stakeholder Liaison:

• Gather intelligence from teams such as operations, HR, customer service, and IT
• Lend communication support to cross-functional projects when called upon
• Aid in maintaining constructive ties with journalists and external communication suppliers

Issues & Disruption Communication:

• Back the planning and activation of crisis communication protocols
• Issue clear, time-sensitive information when incidents occur (e.g., delays, walkouts, IT failures)
• Shape responses to limit reputational harm and preserve client confidence

Performance Tracking & Analysis:

• Measure the outcomes of communication activities
• Keep a finger on the pulse of staff engagement and public opinion
• Deliver periodic reports that translate data into actionable suggestions

Skills & Experience (Not negotiable):

• A Bachelors degree in Communications, Public Relations, Marketing, Journalism, or a parallel discipline
• At least 4 years' in a communications position
• Working knowledge of email broadcast systems, specifically Everlytic
• Proven exposure to both internal and external communication work
• First-rate writing and speaking capabilities
• Powerful editing, copy-checking, and proofing instincts
• Ability to distil intricate operational matters into simple language
• Crisis management and solution-oriented thinking
• Sound relationship-building and partnership abilities
• Well-developed planning, organising, and project-delivery talents
• Precision-focused with the capacity to deliver under time pressure

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