IT Support Engineer
The Legends Agency Cape Town
Salary: R30,000 R50,000 per month (depending on experience)
Experience Required: 36 years
Working Hours: UK working hours
Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)
Experience Required: 36 years
Working Hours: UK working hours
Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)
Location: Remote (Cape Town-based)
Role Overview
Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments.This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.
Key Responsibilities- Provide remote IT support to clients across a global environment
- Resolve day-to-day technical issues and handle escalations when required
- Set up and configure IT services and solutions
- Monitor network and service performance, ensuring uptime and stability
- Manage customer environments using centralised management tools
- Support connectivity, telecoms, and WiFi troubleshooting/configuration
- Deliver a consistently high level of customer service and engagement
- Provide clear updates, technical recommendations, and progress reporting
- Maintain accurate ticket notes, time entries, and documentation
- Support internal systems and assist with wider technical tasks as needed.
- Strong experience with Windows environments, including:
- Windows 10/11 support
- Active Directory & Group Policy
- Microsoft Teams
- Microsoft 365 configuration, administration, and migration experience
- Desktop support across Windows and MacOS
- Experience deploying critical/security updates during scheduled maintenance windows using centralised automated tools
- Experience managing centralised anti-malware platforms
- Strong networking fundamentals, including wireless networking.
- Firewall and WAN security exposure
- Cloud support exposure (Azure / AWS)
- Web security filtering tools
- Email security/content filtering tools (e.g., Mimecast)
- Experience with RMM tools
- Industry certifications such as Microsoft / Cisco CCNA (or similar)
- Strong troubleshooting and fault-finding ability
- Excellent spoken and written English (must be grammatically strong)
- Professional customer communication (email + phone)
- Ability to explain technical issues to non-technical stakeholders
- close attention to detail and pride in work quality
- Continuous improvement mindset and willingness to learn
- Proactive, can-do approach and strong ownership mentality
Qualifications
Essential:
- Microsoft certification (any MCSA equivalent / Microsoft qualification)
- Excellent written and spoken English
Desirable:
- IT Diploma or Degree
- CCNA / CCNP / Network+ / AWS Certification
The Legends AgencyCape Town
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Join a UK-based remote IT support team with a focus on both tech and service excellence
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