Regional After Sales Manager (Commercial vehicle/ truck)

Location: Germiston, Gauteng

Requirements:

• Grade 12;
• Certified/ Qualified as a Diesel Technician;
• Completed Apprenticeship;
• A recognised qualification in business development or transport management;
• 3 years after sales experience, as a regional aftersales manager and exposure to dealer networks;
• 5 years’ experience as a qualified technician
• 2 years’ experience in service management;
• Commercial vehicle/ truck industry experience;
• Knowledge of automotive/retail industry;
• Good etiquette.

Job Purpose: To develop and implement an effective and sustainable dealer sales strategy for the clients brand in order to support dealers in aftersales issues. Sales and support is to dealerships, transporting companies and the likes, not retail to the public.

Job responsibilities:

• Maintenance and Repairs
• Ensure dealer network diagnose, test, adjust and repair systems of all products in line with the company's motors standards and procedures
• Stock Holding
• Age analysis: Ensure that % of dead stock at dealers falls within certain parameters set by the parts manager
• Days of stock: ensure that dealers have 21 days of new vehicle service stock on hand; ensure that dealers have enough stock on hand according to their UIO

Service Operations:

• Repair Orders: Manage marketing actions
• Upselling: Conduct job card audits , battery tester, and related technical reports and the job card analysis as per the process requirement; identify problems and implement and monitor solutions

Fix First Time:

• Dealer Skill level: determine current skills level at dealer and support dealer to comply with training requirements
• Dealer Equipment: ensure dealers have the required level of tooling and that these are up to date in terms of licencing

Standards:

• Mark dealer annually; identify which areas need to improve; develop action plans to improve areas; implement actions; monitor actions until next marking

• Analyze CSI data; Identify trends; query result of CSI; monitor CSI action plans as well as DSI results and implement action plan

• Compile aftersales reports for all regions based on KPI’s
• Ensure receipt of data for aftersales reports

• Liaise with clients regarding their specific needs
• Ensure effective after-sales communication is carried out with fleet customer
• Follow up on customer care queries
• Provide a support function to workshop front line staff in dealing with customers
• Ensure communication channels between managers and dealers are efficient and effective
• Ensure proper corporate image is portrayed and communicated to all relevant parties
• Assist dealerships with suggestions on how to improve image

1. That you have no objection to us retaining your personal information in our database for future matching/ POPI Policy.
2. Due to the nature of the position, that we can do an ITC check if our client is interested in your CV.
3. That the information you have provided to us is true, correct, and up to date.

Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 30 days, please consider your application unsuccessful.