IT Technician (End User Support)
Talent Ahead Recruitment Specialist Pretoria
Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
- Log, track, and manage support requests through the helpdesk or ticketing system.
- Diagnose and resolve technical issues remotely and on-site.
- Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Set up new user accounts, devices, and access rights in accordance with company procedures.
- Assist users with password resets, account lockouts, and access-related issues.
- Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
- Perform routine maintenance, updates, and software installations.
- Ensure that all equipment is correctly recorded in the asset register.
- Provide user training and basic guidance on systems and applications.
- Maintain accurate documentation of incidents, resolutions, and IT procedures.
- Grade 12 / Matric.
- Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
- Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage.
- 1 to 3 years experience in an IT support, helpdesk, or end user support environment.
- MUST HAVE EXPERIENCE IN LEGAL SECTOR
- Experience supporting Windows operating systems and Microsoft Office / Microsoft 365.
- Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues.
- Experience with ticketing or helpdesk systems is advantageous.
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